Nondiscrimination, Accessibility and Service Animal Policy

A driver logged in to the MIGO digital network must not discriminate against a passenger or potential passenger on the basis of:

• · location or destination;
• · race;
• · color;
• · national origin;
• · religious belief or affiliation;
• · sex;
• · disability; or
• · age.

For purposes of the Texas transportation-network-company requirement reflected in this policy, sex means the physical condition of being male or female.

A driver must not refuse service to a passenger or potential passenger because the person is accompanied by a service animal.

Drivers may not require a service animal to wear a vest, identification tag, or special harness. A driver must not charge an additional fee because a passenger travels with a service animal.

MIGO and drivers will not impose an additional charge for transporting a person with a physical disability because of that disability.

Drivers must make reasonable efforts to assist with the safe storage of mobility aids when requested and when the aid can be transported safely in the vehicle.

MIGO will provide riders an opportunity to indicate that they require a wheelchair-accessible vehicle.

If MIGO cannot provide a wheelchair-accessible vehicle, MIGO will direct the rider to an alternate provider of wheelchair-accessible service, if available.

MIGO provides this policy to authorized drivers. Each driver must comply with it whenever logged in to the MIGO digital network.

Report suspected discrimination, a service-animal refusal, an improper disability surcharge, or an accessibility problem through the safety and support reporting tools made available by MIGO.

If anyone is in immediate danger, call 911 first. MIGO will review reports and may restrict or deactivate an account when necessary to enforce this policy and applicable law.

Questions about this policy may be sent to [email protected].