Privacy policy.

We may collect:

• · your name, email address, phone number, profile photo, language, account credentials, and preferences;
• · saved places, support messages, and account settings;
• · records of notifications, permissions, acknowledgments, and legal-document acceptance; and
• · information submitted when you contact support or request an account change.

We may collect:

• · precise real-time location while you are booking, waiting for pickup, on a ride, or using a location-based feature;
• · pickup and destination details, route information, request and ride times, trip history, and driver assignments;
• · operational data used for estimated arrival times, ride fulfillment, safety review, support, fraud prevention, and required accessibility reporting; and
• · information indicating that you requested a wheelchair-accessible vehicle or an alternate-provider referral.

We may collect:

• · payment-method details and tokens handled through payment providers;
• · receipts, billing history, refunds, credits, disputes, and transaction records; and
• · records of promotions, service fees, cancellation fees, and other ride-related charges.

We may collect:

• · device identifiers, app version, operating system, language, crash data, diagnostics, and logs;
• · interactions with screens, features, notifications, and settings;
• · notification tokens and delivery status; and
• · security signals used to detect fraud, account abuse, or unauthorized access.

We may collect:

• · communications with MIGO support and communications facilitated between riders and drivers;
• · transactional emails, push notifications, SMS, phone, and in-app communication records;
• · reports involving suspected intoxication, discrimination, service-animal refusal, unsafe driving, collisions, harassment, sexual misconduct, payment, privacy, accessibility, or another concern;
• · narrative descriptions, ride references, dates, times, locations, reporter contact details, and descriptions used to identify a driver or ride; and
• · photographs, video, audio, documents, investigation notes, dispositions, appeal records, and other submitted or preserved evidence.

An anonymous reporter is not required to provide contact information or a ride reference to submit a complaint. Technical information such as an IP address and user agent may be collected to secure the public reporting service and prevent abuse.

If MIGO requests rider identity verification, MIGO or its verification provider may process identity-document details, document images, a selfie, liveness information, device and session information, verification results, and related metadata. A separate Identity Verification Consent is presented before that process begins.

We use personal information to:

• · create and manage accounts;
• · process bookings, match riders and drivers, and operate location-based trip features;
• · support payments, receipts, refunds, credits, and billing review;
• · fulfill and measure wheelchair-accessible requests and alternate-provider referrals;
• · operate support, complaint intake, safety response, investigations, appeals, and dispute handling;
• · detect, prevent, and investigate fraud, abuse, unsafe activity, policy violations, and unauthorized access;
• · improve app performance, product quality, and trip operations;
• · comply with law, court orders, lawful requests, insurance requirements, regulatory reporting, and recordkeeping obligations; and
• · send service-related and, where allowed, optional marketing communications.

MIGO may disclose a passenger's personal identifying information to a third party only when:

1. the passenger consents to the disclosure;
2. a legal obligation requires the disclosure; or
3. disclosure is required to protect or defend the terms governing the Rider Services or to investigate a violation of those terms.

MIGO may share a passenger's name with the assigned driver to facilitate identification and communication for a ride.

Within those permitted circumstances, recipients may include drivers, service providers supporting the Rider Services, payment processors, safety and support providers, professional advisers, insurers, regulators, law enforcement, courts, government authorities, or parties involved in a corporate transaction subject to appropriate protections.

Records submitted to a Texas public entity under transportation-network-company requirements receive the confidentiality protections provided by Texas law. A public entity generally may not disclose those records to a third party except under a court order or subpoena and must notify MIGO promptly so MIGO can seek protection where appropriate.

We retain information for the periods reasonably necessary for the purposes described above and for the minimum periods required by law, including:

• · records evidencing transportation-network-company compliance for at least two years;
• · records relevant to an intoxicating-substance complaint for at least two years after receipt; and
• · individual ride records for at least five years after the ride.

Payment, tax, insurance, fraud, audit, and other records may have different legal retention periods. We may retain information longer when necessary for a complaint, investigation, appeal, litigation, insurance claim, regulatory matter, or legal hold.

When retention is no longer required, we may delete or de-identify information or retain it only as permitted by law.

Depending on applicable law and the feature involved, you may be able to:

• · review and update account information, saved places, and preferences;
• · control optional notifications or marketing messages;
• · manage device permissions through device settings;
• · request account deletion; and
• · request access to, correction of, deletion of, or a copy of certain information, or object to or limit certain processing.

Some information and permissions are required to operate the Rider Services. A request to delete an account does not require MIGO to delete ride, complaint, safety, payment, insurance, dispute, legal-hold, or other records that must be retained.

We use administrative, technical, and organizational measures designed to protect personal information. No system is completely secure, and we cannot guarantee absolute security.

You are responsible for protecting your password, device access, and account credentials or verification codes.

MIGO and its service providers may process personal information in locations where they operate. When required, MIGO takes steps intended to provide appropriate safeguards for cross-border processing.

The Rider Services are not directed to individuals who cannot lawfully use the service or enter into a binding agreement. If we learn that information was collected in violation of applicable law, we will take appropriate steps to delete or restrict it, subject to mandatory retention obligations.

MIGO may update this policy. If a material change requires renewed acknowledgment or consent, MIGO will present the updated policy and record the applicable document version before continued use of the affected Rider Services.

Questions or requests about privacy may be sent to [email protected] or submitted through in-app support.