Privacy policy.

We collect information from you, from your device, from your use of the Rider Services, and from service providers and third parties involved in payments, mapping, communications, and support.

We use personal information to:

• · create and manage your account;
• · process bookings, connect you with drivers, and operate location-based trip features;
• · support payments, receipts, refunds, credits, and billing review;
• · operate support, safety response, and dispute handling;
• · improve app performance, product quality, and trip operations;
• · detect, prevent, and investigate fraud, abuse, unsafe activity, and unauthorized access;
• · comply with law, lawful requests, court orders, insurance or regulatory requirements, and recordkeeping obligations; and
• · send service-related communications and, where allowed, optional marketing communications.

We may share personal information with the following categories of recipients:

• · drivers, to the extent needed to facilitate rides and provide core trip details, pickup and destination information, rider name or profile details, and communications features;
• · service providers that support cloud hosting, customer support, communications, mapping, analytics, security, payment processing, and fraud prevention;
• · business partners or vendors involved in promotions, billing, dispute handling, or operational support;
• · professional advisers, auditors, insurers, or regulators when needed for legal, compliance, or risk-management reasons;
• · law enforcement, courts, or government authorities when required by law or when we believe disclosure is necessary to protect rights, safety, or the integrity of the Rider Services; and
• · parties involved in a merger, financing, acquisition, restructuring, or sale of all or part of our business, subject to appropriate confidentiality and legal protections.

We retain personal information for as long as reasonably necessary for the purposes described in this policy, including to:

• · maintain your account and provide the Rider Services;
• · keep trip, payment, billing, and support records;
• · investigate incidents, resolve disputes, and enforce our terms and policies; and
• · comply with legal, regulatory, tax, accounting, insurance, and audit obligations.

Retention periods may vary by data type and by legal requirements. When we no longer need information, we may delete it, de-identify it, or retain it only as permitted by applicable law.

Depending on the feature and the law that applies to you, you may be able to:

• · review and update account information, saved places, and certain preferences in the app;
• · control certain optional notifications or marketing messages;
• · manage device permissions, such as location, notifications, and camera access, through your device settings;
• · request account deletion through the app or support; and
• · request access to, correction of, deletion of, or a copy of certain personal information, or object to or limit certain processing, where applicable law provides those rights.

Some information is required to operate the Rider Services. If you disable or refuse required permissions, some or all rider features may be unavailable.

We use administrative, technical, and organizational measures designed to protect personal information. No system is completely secure, and we cannot guarantee absolute security.

You are responsible for protecting your password, device access, and any account credentials or verification codes used with the Rider Services.

We and our service providers may process personal information in locations where we or they operate. When required, we take steps intended to provide appropriate safeguards for cross-border data handling.

The Rider Services are not directed to users who cannot lawfully use the service or enter into a binding agreement under applicable law. If we learn that we collected personal information in violation of applicable law, we will take appropriate steps to delete or restrict that information.

We may update this Privacy Policy from time to time. If we make material changes, we may provide notice in the app, by email, or by another appropriate method. Your continued use of the Rider Services after the updated policy becomes effective means you acknowledge the revised policy, unless applicable law requires a different form of consent.

Questions or requests about privacy can be sent to [email protected] or submitted through in-app support.