Terms of service.

To use the Rider Services, you must:

• · be at least 18 years old;
• · be legally permitted to enter into a binding agreement;
• · provide accurate, complete, and current account information;
• · maintain a valid payment method when payment is required; and
• · keep your login credentials secure and use your account only for yourself unless MIGO expressly permits otherwise.

You are responsible for activity through your account and for keeping your contact, saved-place, and account details current.

MIGO provides a digital technology platform that helps riders request transportation, view trip information, communicate with drivers, manage payments, receive receipts, and access support. Availability, arrival times, routes, pricing, and features may vary by location, demand, market conditions, and product availability.

MIGO does not guarantee that a driver will be available for every request or that an estimate will be exact.

Under Texas law, a transportation network company and a driver logged in to its digital network are not common carriers, contract carriers, or motor carriers.

When using the Rider Services, you must:

• · provide accurate pickup and destination information;
• · be ready for pickup and respond reasonably to driver communications;
• · comply with applicable law and safety instructions;
• · use the Rider Services only for lawful and authorized purposes; and
• · ensure that passengers, items, and special requests comply with law and MIGO policies.

Compensated rides must be matched through the MIGO digital network. Do not solicit a street hail or ask a driver to conduct a MIGO ride outside the approved booking and trip workflows.

Before you enter the vehicle, MIGO will provide the driver's first name and picture and the vehicle's make, model, and license plate number through the digital network.

MIGO will disclose the fare-calculation method through the digital network. Before you enter the vehicle, MIGO will provide the applicable rates and an option to receive an estimated fare.

By requesting or completing a paid service, you authorize MIGO and its payment providers to charge the payment method associated with your account for:

• · fares and service fees;
• · applicable taxes, tolls, and disclosed charges;
• · cancellation or no-show fees where applicable; and
• · adjustments, corrections, refunds, or credits related to a trip or support review.

An estimate may change based on route, time, distance, waiting, adjustments, promotions, or other disclosed pricing inputs. You are responsible for maintaining a valid payment method and reviewing receipts and billing history.

Within a reasonable time after a ride, MIGO will send a receipt by email or text message. The receipt will contain the ride origin and destination, total time and distance, and an itemization of the total fare paid, if any.

Cancellation or no-show fees may apply when you cancel after a disclosed point in the booking flow or a driver waits beyond the allowed pickup period. Refunds, credits, or billing adjustments may be issued under MIGO policy or when required by law.

MIGO will not place you in a shared ride with another passenger unless you consent to sharing the ride. If shared rides are offered, the booking flow will identify the option and obtain your consent.

MIGO prohibits a logged-in driver from discriminating against a passenger or potential passenger on the basis of location or destination, race, color, national origin, religious belief or affiliation, sex, disability, or age. For this Texas transportation-network-company requirement, sex means the physical condition of being male or female.

A driver may not refuse service because you are accompanied by a service animal. MIGO and drivers will not impose an additional charge for transporting a person with a physical disability because of that disability.

MIGO will provide an opportunity to indicate that you require a wheelchair-accessible vehicle. If MIGO cannot provide one, MIGO will direct you to an alternate wheelchair-accessible provider, if available.

Additional details are in the Nondiscrimination, Accessibility and Service Animal Policy.

MIGO prohibits a driver from having any amount of intoxication while logged in to the digital network.

You may report suspected driver intoxication at www.igomigo.com/safety/intoxicating-substance without a MIGO account or ride number. When MIGO receives a passenger complaint alleging that an identifiable driver violated this rule, MIGO will investigate and will immediately suspend the driver's access to the digital network for the duration of the investigation.

If anyone is in immediate danger, call 911 first. Additional details are in the Intoxicating Substance Policy.

You must treat drivers, support staff, other passengers, and members of the public respectfully and safely. You may not:

• · harass, threaten, discriminate against, or abuse another person;
• · engage in sexual misconduct;
• · damage a vehicle or another person's property;
• · request or use rides for unlawful, dangerous, or fraudulent purposes;
• · interfere with a driver's ability to complete a trip safely; or
• · use false identity, payment, booking, or trip information.

A driver may refuse to transport a passenger who is acting unlawfully or in a disorderly manner, or who endangers the driver, another passenger, or the vehicle.

Additional conduct and reporting rules are in the Community Standards and Incident Reporting document.

The Rider Services are not emergency services. If anyone is in immediate danger or needs urgent medical, fire, or police assistance, call 911 first.

Report collisions, suspected intoxication, discrimination, harassment, sexual misconduct, unsafe driving, and other safety concerns through the reporting methods made available by MIGO.

MIGO may send transactional and service-related messages by push notification, email, SMS, phone, or in-app message, including messages about bookings, receipts, support, safety, legal updates, and account status. You may control certain optional marketing communications, but you cannot opt out of messages necessary to operate your account or provide the Rider Services.

You may not:

• · violate law or third-party rights;
• · evade payment, dispute legitimate charges in bad faith, or abuse refunds or chargebacks;
• · copy, reverse engineer, scrape, or interfere with the Rider Services except as allowed by law;
• · use another person's account without permission;
• · submit false or misleading account, booking, or support information; or
• · threaten the security, integrity, or availability of the platform.

MIGO may investigate suspected misconduct or noncompliance and may suspend, limit, or terminate your access when reasonably necessary for safety, fraud prevention, payment risk, compliance, platform integrity, or enforcement of these terms and related policies.

You may stop using the Rider Services or request account deletion, subject to payment, dispute, recordkeeping, insurance, regulatory, and legal obligations that survive account closure.

MIGO may modify, suspend, or discontinue a part of the Rider Services, including pricing models, availability, supported locations, functionality, or technical requirements. MIGO will provide notice where required by law.

To the maximum extent permitted by law, the Rider Services are provided on an "as is" and "as available" basis. We do not guarantee that the Rider Services will be uninterrupted, error-free, secure, or available at all times, or that ETA estimates, map data, route information, or pricing estimates will always be accurate or complete.

To the maximum extent permitted by law, MIGO and its affiliates, licensors, and service providers will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, lost data, or loss arising from your use of, or inability to use, the Rider Services.

I FURTHER AGREE THAT ON BEHALF OF MYSELF, MY HEIRS, LEGAL REPRESENTATIVES, SUCCESSORS AND ASSIGNS, AND ANYONE CLAIMING ANY INTEREST THROUGH ME, OR ON MY BEHALF (THE "RELEASING PARTIES"), I DO HEREBY RELEASE AND FOREVER DISCHARGE 3XCLUSIVE INTL., LLC, AND ITS MEMBERS, MANAGERS, EMPLOYEES, AGENTS, AFFILIATES, LICENSORS, AND SERVICE PROVIDERS (THE "RELEASED PARTIES") FROM ANY AND ALL CLAIMS, DEMANDS, INJURIES, AND LIABILITY, HOWSOEVER ARISING, WHETHER CAUSED BY THE INTENTIONAL OR NEGLIGENT ACTS OF THE RELEASED PARTIES OR BY THIRD PARTIES, WHICH INJURIES OR LOSSES MAY BE IN ANY WAY RELATED TO MY USE OF THE RIDER SERVICES, AND ANY AND ALL SUCH CLAIMS ARE HEREBY WAIVED AND RELEASED; AND I COVENANT NOT TO SUE THEREFOR.

I, ON BEHALF OF THE RELEASING PARTIES, AGREE TO INDEMNIFY AND HOLD THE RELEASED PARTIES HARMLESS AGAINST ALL CLAIMS, ACTIONS, DEMANDS, SUITS, JUDGMENTS, DAMAGES, LOSSES, AWARDS, EXPENSES, AND ANY OTHER CHARGES OF ANY OTHER KIND, INCLUDING, BUT NOT LIMITED TO, REASONABLE ATTORNEY'S FEES, ARISING FROM MY USE OF THE RIDER SERVICES, EVEN IF THE CLAIM, ACTION, DEMAND, SUIT, JUDGMENT, DAMAGE, LOSS, AWARD, EXPENSE, OR OTHER CHARGE IS CAUSED IN WHOLE OR IN PART BY THE INTENTIONAL OR NEGLIGENT ACTS OF THE RELEASED PARTIES.

Nothing in these terms limits liability that cannot be limited under applicable law.

Texas law governs these terms and the use of the Rider Services in Texas, except where federal law or another mandatory law applies.

MIGO may update these terms. If a material change requires renewed acceptance, MIGO will present the updated terms and require you to accept them before continuing to use the affected Rider Services. A new acceptance does not apply retroactively to a completed ride.

Questions about these terms may be sent to [email protected] or submitted through in-app support.